The Top 10 Questions You Should Ask Before Hiring a Cleaning Service

It’s important to ask questions before hiring residential cleaners, because you’re trusting your home to someone for a period of time. Cleaning services – from move in cleaning companies to regularly scheduled services – should be willing to answer your questions to your satisfaction. Get answers to these 10 questions before hiring a cleaning service.

1. Will The Same Crew Come to My Home Each Time?

In general, it’s best when the same crew comes to your home each time. Not only do crews become familiar with your household layout and pets, they become more familiar to your neighbors. Neighbors could be alarmed to see a different set of people show up at your home each week.

2. How Do You Typically Gain Access When No One Is Home?

If your home has a monitored security system, you may choose to set a special access code just for your cleaning crew. Do you live in a building with a doorman? If so, ask prospective cleaning services how they deal with this setup. With move in cleaning companies, you may need to make arrangements for the service to obtain a key from a real estate agent depending on your moving plans.

3. Is Your Cleaning Service Pet Friendly?

Not all cleaning companies work in homes with pets, so ask up front. Another benefit of residential cleaners who send the same work crew each time is that the situation is far less stressful for your furry friends.

4. Do Crews Bring Their Own Supplies, and If So Are They Included in the Quote?

You don’t want any surprises, so ask if crews bring their own supplies and whether they’re covered in the quote you are given.

5. Do You Charge By the Hour or By the Job?

People generally prefer cleaning services that charge by the job rather than by the hour. That way you don’t end up, for instance, paying move in cleaning services for repeated trips back and forth to their vehicle.

6. Are Your Employees Background-Screened?

If you’re letting someone into your home, whether you will be there or not, you want to be confident that they have been thoroughly vetted and trained in professional cleaning techniques.

7. What Is Your Policy If Something in the Home Is Broken or Damaged?

Are there valuable and fragile objects in your home? Are there certain pieces (such as a valued antique) that you don’t want the cleaning crew to touch? Talk about this before hiring a cleaning service. Find out what their policy is when something is damaged or broken during the cleaning process.

8. What Does The Typical Home Cleaning Job Entail?

Your idea of what a cleaning visit should involve should match up closely with your cleaning service’s typical duties. Make sure their priorities align with yours so you’ll arrive home to a clean, pleasant home that’s just the way you like it.

9. Can I Get the Terms of Our Agreement in Writing?

Again, nobody likes surprises when it comes to services, so it’s a good idea to get the agreement in writing, particularly for recurring services.

10. How Long Have You Been in Business?

Ask how long the company has been doing residential cleaning and how high their employee turnover is. You’ll get the most efficient services from a company that’s been around for several years, and that doesn’t have excessive employee turnover, which can result in slower service due to inexperience.

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4 comments

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I like that you mentioned to find out if the cleaning service you choose is pet friendly. It makes sense that you would want to know in advance if the company knows how to handle pets and uses products that are safe for them. We are thinking about hiring a cleaning service, and I never thought about the effect it might have on our dog. I will make sure to ask about this as we interview cleaning companies.

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