FAQ

Easy! We have a very simple and easy to use online booking tool. Tell us what you want us to clean and the date you want to make an appointment. That’s it!

You can pay online when booking your cleaning. Alternatively, you can leave cash or a check made out to Kate’s Cleaning the date of your appointment.

Not at all. You can leave the keys with the doorman or simply tell them you’re giving us permission to come up to the apartment. In other scenarios, you can give us a pair of your keys we can use the day of your appointment.

No worries. All cleaning supplies are included each and every visit.

We typically work in teams of 2. Sometimes we will send a team of 1 or even 3 depending on staffing. Don’t worry, we will send the same crew to your home every visit.

No problem! Most of our client’s pets can’t wait for us to show up. With that said, exercise good judgement. If you think your pet will leave a mess after the cleaning crew completes the job, please make the appropriate arrangements for service to be performed. If there is ever a problem, we ill give you a call.